Terms of Service

Version 2.0
Effective November 1, 2026

SCOPE OF THESE TERMS

These Terms govern DRAFTHALO websites, purchases, subscriptions, billing-related interactions, customer support, and related services. Use of the installed DRAFTHALO Sheets software is separately governed by the DRAFTHALO Sheets End User License Agreement (EULA).

These Terms of Service ("Terms") are a legal agreement between you and DRAFTHALO LLC ("DRAFTHALO," "we," "us," or "our"). These Terms apply when you affirmatively accept them or complete a transaction through a process that clearly presents these Terms and identifies your action as agreement to them. Merely visiting a website or submitting a support request does not, by itself, establish your acceptance of these Terms.

If you do not agree to these Terms, do not purchase or use the services governed by them. The installed DRAFTHALO Sheets software is subject to the EULA in addition to applicable purchase terms and policies.

1. Eligibility and Authority

You must have legal capacity to enter into these Terms. If you accept these Terms or make a purchase for a company, government entity, partnership, or other organization, you represent that you are authorized to act for and bind that organization with respect to the transaction at issue. Assistance with installation or license administration does not, by itself, authorize billing changes or new contractual commitments for the organization.

"Customer" means the individual or organization that purchases the applicable subscription or receives an authorized trial entitlement. For DRAFTHALO Sheets, "Seat," "Authorized User," and "Device" have the meanings given in EULA Section 1. "Order" means the transaction-specific checkout or order record identifying the product, purchased quantity, subscription term, price, and expressly disclosed offer for that transaction, subject to Section 19.

The Customer is responsible for ensuring that its Authorized Users receive notice of and comply with the applicable license terms.

DRAFTHALO Sheets is licensed for internal professional or business use, including use by organizations and self-employed professionals. This purpose restriction does not remove a purchaser's consumer or other rights that applicable law does not permit to be waived.

For team subscriptions, one license key can serve the Customer with an adjustable number of purchased Seats. Each Seat is assigned to one Authorized User and permits one active Device at a time, as described in the EULA. Sharing a team key among Authorized Users does not increase the Seat or activation allowance.

2. Products, Plans, Pricing, and Taxes

DRAFTHALO Sheets and any future DRAFTHALO products are offered according to the product, plan, quantity, subscription term, and price displayed at the time of purchase. Current public pricing may change for future purchases, renewals, plans, promotions, or quantity tiers as permitted by applicable law and the applicable billing terms.

Unless otherwise stated at checkout, quoted prices do not include taxes, VAT, duties, or similar governmental charges that may apply. Applicable transaction taxes and similar charges are generally calculated and handled through the merchant-of-record checkout process.

If there is a conflict between general pricing information on a marketing page and the specific price or plan presented to you at checkout, the checkout terms control for that transaction, subject to applicable law.

DRAFTHALO Sheets offers a 30-day free trial. Any trial conversion, billing, or cancellation terms are to be disclosed in the applicable trial offer or checkout, subject to applicable law.

3. Merchant of Record and Payment Processing

Purchases through Lemon Squeezy are sold by Lemon Squeezy as authorized reseller and merchant of record. Lemon Squeezy handles payment processing and related transaction functions, including applicable transaction taxes, billing, refunds, fraud prevention, and payment disputes under its own terms and applicable law. DRAFTHALO supplies and licenses the Software and provides its product documentation and support.

DRAFTHALO remains the owner and licensor of DRAFTHALO Sheets and is responsible for DRAFTHALO product licensing, product documentation, and product support except where otherwise stated.

Lemon Squeezy's Buyer Terms (https://www.lemonsqueezy.com/buyer-terms) govern its sale to you, and its Privacy Policy (https://www.lemonsqueezy.com/privacy) describes its own information handling. The DRAFTHALO EULA governs your Software license. Nothing in these Terms alters Lemon Squeezy's independent obligations or limits rights that applicable law does not permit the parties to waive.

4. Subscriptions, Automatic Renewal, and Cancellation

Unless clearly stated otherwise at checkout, a DRAFTHALO Sheets purchase is an annual subscription. The subscription renews automatically for successive annual terms until canceled.

Before you provide billing information or agree to a subscription or trial that converts to a paid subscription, the purchase flow will clearly present the applicable price, quantity, billing interval, automatic-renewal terms, cancellation method and deadline, and any trial-conversion or promotional terms. Recurring charges require your express informed consent through that flow. The transaction record identifies the price and other offer terms you accepted.

You may cancel future renewal before the next renewal date using the Lemon Squeezy customer portal or another cancellation method made available by DRAFTHALO or the merchant of record. Cancellation stops future renewal charges but does not ordinarily terminate the remainder of a subscription period that has already been paid.

Unless a refund is issued, access is suspended or terminated under the EULA, or applicable law requires otherwise, an ordinarily canceled subscription remains usable through the end of its current paid billing period and then expires. Cancellation alone does not change the existing license key or immediately revoke the paid entitlement. You are responsible for canceling before the renewal date if you do not want the subscription to renew.

Trial cancellation and access are governed by the trial offer presented to you; the paid-term continuation described here does not determine trial access.

DRAFTHALO or the merchant of record will provide renewal, trial-ending, price-change and other subscription notices required by applicable law. Additional courtesy reminders do not replace required notices. Nothing in these Terms limits a right or remedy arising from a failure to provide a legally required notice.

5. Refunds

Refunds are governed by the DRAFTHALO Refund Policy and any nonwaivable rights provided by applicable law or the merchant of record.

Initial purchases: a full refund may be requested within 14 calendar days after the date the initial subscription payment is charged.

Accidental annual renewals: a renewal may be eligible for refund when reported within 7 calendar days of the renewal charge.

Approved refunds are generally returned through the original payment channel. A refund may result in cancellation, deactivation, or termination of the associated subscription or license entitlement.

Lemon Squeezy may exercise refund, chargeback, fraud-prevention, or other merchant-of-record rights under its own terms and policies. The DRAFTHALO Refund Policy does not restrict any additional rights that applicable law or the merchant of record requires or permits.

6. Software License and EULA

Purchasing DRAFTHALO Sheets does not transfer ownership of the software. The software is licensed, not sold. Installation, activation, access to, and use of DRAFTHALO Sheets are governed by the DRAFTHALO Sheets End User License Agreement (EULA).

The EULA governs installation, software use, user-seat and Device rights, project-file operations, and software-specific warranties. These Terms govern website services, purchases, billing administration and support. Section 16 and EULA Section 15 contain the same combined liability allocation; neither creates an additional cap. Section 19 allocates the remaining subjects among the documents.

7. License Keys, Customer Portal, and Account Security

You are responsible for safeguarding purchase emails, license keys, customer-portal links or credentials, and other information used to access your DRAFTHALO purchase or subscription.

You may not intentionally share, publish, sell, or use license credentials in a manner that exceeds the license rights purchased or permits unauthorized use. If you believe a license key, purchase account, or customer-portal access has been compromised, contact DRAFTHALO promptly at support@drafthalo.com.

DRAFTHALO may require reasonable verification of purchase or account information before changing license, subscription, refund, or customer information.

A Customer may authorize personnel to administer its purchased Seats. That authority does not create additional Seats or ownership of project content. Billing changes and acceptance of new contractual commitments require the Customer's authorization; technical assistance alone does not confer that authority.

8. Support

DRAFTHALO provides reasonable product support through support@drafthalo.com. Unless DRAFTHALO expressly agrees otherwise in writing, support is provided without a guaranteed response time, uptime commitment, or service-level agreement. Support is currently provided in English.

For licensing or activation help, identify the issue and the Software and Host Software versions in use. Local project operations, online license validation, and materials voluntarily sent for support are separate activities. A licensing-service interruption, a local connectivity problem, and a Host Software problem can affect access differently; the EULA describes validation and eligible offline use. Providing support does not guarantee a particular response or resolution time.

When requesting support, provide only information reasonably necessary to diagnose the issue. You are responsible for ensuring that you are authorized to provide any files, screenshots, logs, project information, or other materials submitted to DRAFTHALO. The DRAFTHALO Privacy Policy describes how support information may be handled.

You grant DRAFTHALO a limited, non-exclusive right to access, reproduce, and use materials you voluntarily provide to support personnel solely as reasonably necessary to investigate, reproduce, diagnose, document, secure, and resolve the support matter, improve reliability in connection with the reported issue, or satisfy related legal obligations. The Customer and any applicable third-party owners retain their rights in project files and other customer content; providing support materials does not transfer those rights to DRAFTHALO.

Support may involve the service providers and AI-assisted tools described in the Privacy Policy. This support-use permission does not replace any consent, confidentiality agreement or data-processing terms separately required by applicable law or expressly agreed by DRAFTHALO.

DRAFTHALO will use reasonable care to protect nonpublic support materials that are identified as confidential or that reasonably should be understood to be confidential from their nature and the circumstances of disclosure. We will use those materials only for the support purposes permitted in this section and disclose them only to personnel and service providers who need access for those purposes and are subject to confidentiality or data-protection obligations appropriate to the materials. These duties do not apply to information that becomes public without breach of this duty, was lawfully known to us without restriction, is independently developed without using the confidential materials, or is rightfully received from another source without a confidentiality duty. We may disclose information when legally required, giving advance notice where legally permitted and reasonably practicable. This section does not grant permission to use confidential support materials for unrelated model training or other unrelated purposes. These confidentiality duties survive expiration or termination for as long as the materials remain confidential under this section.

After a support matter closes, DRAFTHALO will remove project attachments from active support records when they are no longer reasonably necessary for that matter, related troubleshooting, security, or legal obligations. We may retain a limited record of the support interaction and information subject to a legitimate retention requirement. Information retained solely in backups will remain protected and will be removed through the applicable backup-retention process. This does not promise immediate erasure of every provider-held or backup copy.

If a failure of DRAFTHALO Sheets or the licensing services required to use it materially prevents use of licensed functionality on a configuration supported for the Customer's current paid Subscription Term, contact support@drafthalo.com with information reasonably necessary to identify the failure. If the verified inability to use that functionality continues for 14 consecutive calendar days after that report and no reasonable workaround restores material functionality, the Customer may terminate the affected Seats and receive a pro-rata refund of their unused paid Subscription Term. Later verification does not restart the 14-day period. The refund is calculated from the amounts paid for the affected Seats and the unused days remaining in that paid term when the Customer requests termination under this provision. The remedy does not apply to an expired or unpaid entitlement, unsupported configurations or modifications, misuse, missing third-party licenses, or a problem confined to the Customer's Device, local network, or internet connection. Time during which eligible offline access or a reasonable workaround permits material use is not time of inability to use. This is a defined termination-and-refund remedy, not an uptime percentage, service-level agreement, or guaranteed response or resolution time. It is additional to the initial-purchase and accidental-renewal refund offers and does not limit mandatory legal remedies.

9. Acceptable Use

You may not misuse DRAFTHALO websites, checkout flows, licensing systems, support channels, or other services. Prohibited conduct includes:

attempting unauthorized access to systems, accounts, license information, or nonpublic services;

interfering with website, licensing, payment, or security controls;

using fraudulent payment information or engaging in abusive chargeback activity;

intentionally introducing malware, malicious code, or harmful content;

using automated means to overload, scrape, probe, or disrupt DRAFTHALO services except where expressly authorized;

impersonating another person or organization or misrepresenting authority to act for a purchaser;

abusing support channels or using them for unlawful, harassing, or fraudulent purposes; or

using DRAFTHALO intellectual property in violation of applicable law, these Terms, or the EULA.

DRAFTHALO may take reasonable steps to investigate suspected misuse. Any restriction of purchased licensed access or services is subject to the notice, cure, proportionate-suspension, and restoration protections in Section 17 and EULA Section 16; this section does not create an independent power to bypass those protections.

10. DRAFTHALO Website and Intellectual Property

DRAFTHALO websites, branding, logos, product names, documentation, interface materials, and other DRAFTHALO-provided content are owned by DRAFTHALO or its licensors and are protected by applicable intellectual-property laws.

Except as expressly permitted by DRAFTHALO, you may not reproduce, republish, distribute, sell, create misleading derivative branding from, or remove proprietary notices from DRAFTHALO website or documentation content. Limited ordinary use of documentation and website content for evaluating, purchasing, administering, or using DRAFTHALO products is permitted.

11. Third-Party Products and Services

DRAFTHALO products and services may depend on, integrate with, link to, or be designed for use with third-party products and services, including Autodesk software, Lemon Squeezy, website infrastructure, email providers, and other service providers.

Third-party products and services are governed by their own terms, licenses, system requirements, availability, and privacy practices. DRAFTHALO does not control third-party products and does not guarantee their continued availability, compatibility, pricing, or functionality.

12. International Use and Language

DRAFTHALO LLC is organized in the United States. DRAFTHALO products, websites, documentation, and support are currently provided primarily in English. Purchases may be available to customers outside the United States through DRAFTHALO's merchant of record.

You are responsible for determining whether your purchase and use of DRAFTHALO products is lawful and appropriate in your jurisdiction and professional environment. Prices, currencies, taxes, payment methods, cancellation rights, refund rights, and other customer protections may vary by location and applicable law.

This does not transfer to you any legal obligation imposed on DRAFTHALO or the merchant of record.

DRAFTHALO does not represent that its products, documentation, website, or support are localized for, or satisfy every jurisdiction-specific legal, procurement, professional-practice, accessibility, cybersecurity, or other requirement. Nothing in these Terms excludes or limits rights that applicable law does not permit the parties to waive.

13. Export and Sanctions Compliance

You may not purchase, access, use, export, re-export, transfer, or make DRAFTHALO products or related technical information available in violation of applicable United States export-control, sanctions, or trade laws, or other applicable trade restrictions. You are responsible for compliance with trade restrictions applicable to you.

Each party remains responsible for export-control and sanctions obligations applicable to its own activities. Nothing in this section transfers DRAFTHALO's legal compliance duties to the Customer or authorizes a prohibited transaction.

14. Changes to Services, Pricing, and These Terms

DRAFTHALO may modify its websites, documentation, support processes, features, services, and pricing for future purchases or subscription periods, subject to the protections below and applicable law.

Materially adverse changes to the commercial terms or material license rights of an already-paid Subscription Term will apply at renewal, not during that paid term. DRAFTHALO will give at least 30 days' advance notice before such a change takes effect and will obtain any consent and provide any additional notice, cancellation, or refund right required by applicable law. If a law requires notice within a particular timing window, we will provide a notice within that window; earlier notice alone does not replace it. During a paid term, DRAFTHALO may make only those materially adverse changes reasonably necessary to comply with law or address a material security risk, with as much advance notice as reasonably practicable. If such a midterm change materially prevents the Customer from using licensed functionality on its supported configuration and no reasonable alternative restores that functionality, the Customer may terminate the affected Seats and receive a pro-rata refund of their unused paid term. Routine fixes and changes that do not materially reduce purchased rights do not require a new agreement, except where applicable law requires it. No change retroactively alters accrued rights or obligations.

A change to an existing subscription does not authorize a higher charge unless the notice, consent, cancellation and refund requirements applicable to that change have been satisfied. Posting revised Terms alone does not establish your agreement to a material change requiring assent.

15. Disclaimers for Websites and Services

EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS OR THE APPLICABLE ORDER AND RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED, DRAFTHALO WEBSITES, INFORMATION, AND RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTHALO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NOTHING IN THIS SECTION NEGATES AN EXPRESS PRODUCT OR SERVICE COMMITMENT THAT APPLICABLE LAW MAKES BINDING.

DRAFTHALO DOES NOT WARRANT THAT ITS WEBSITES OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES, OR THAT INFORMATION PROVIDED THROUGH THEM WILL ALWAYS BE COMPLETE OR CURRENT.

Software-specific warranties and disclaimers concerning DRAFTHALO Sheets are governed by the EULA. Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

16. Limitation of Liability for Websites and Services

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTHALO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DRAFTHALO SHEETS OR RELATED WEBSITES AND SERVICES. LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOST OR CORRUPTED DATA, PROJECT DELAY, SUBSTITUTE PRODUCTS OR SERVICES, AND DATA OR DOCUMENT RESTORATION, CORRECTION, OR REWORK COSTS ARE EXCLUDED ONLY TO THE EXTENT THEY ARE INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OTHERWISE RECOVERABLE DIRECT LOSSES ARE NOT EXCLUDED SOLELY BECAUSE THEY FALL WITHIN ONE OF THOSE CATEGORIES; THEY REMAIN SUBJECT TO THE AGGREGATE CAP BELOW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAFTHALO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SAME OR RELATED EVENTS UNDER THE TERMS OF SERVICE AND THE DRAFTHALO SHEETS EULA TOGETHER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS THE CUSTOMER PAID FOR THE AFFECTED DRAFTHALO SHEETS SUBSCRIPTION, INCLUDING ALL SEATS UNDER THAT SUBSCRIPTION, DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THOSE CLAIMS OR (B) $100. THIS IS ONE COMBINED CAP, NOT A SEPARATE CAP FOR EACH SEAT, DOCUMENT, CLAIM, OR LEGAL THEORY. RECOVERY UNDER ONE DOCUMENT COUNTS TOWARD THE SAME CAP UNDER THE OTHER; THERE IS NO DOUBLE RECOVERY FOR THE SAME LOSS.

The limitations in this section apply collectively to claims based in contract, tort (including negligence), statute, strict liability, misrepresentation, or another legal theory, only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability for DRAFTHALO's fraud or willful injury, or liability for a willful or negligent violation of law to the extent such exclusion or limitation is prohibited. Nothing excludes or limits any other liability or remedy that applicable law does not permit to be excluded or limited.

This combined liability allocation also applies to the confidentiality commitment in Section 8, subject to the nonwaivable exceptions above. It does not reduce an express refund obligation under these Terms, the EULA, or the Refund Policy, or a mandatory legal remedy.

17. Suspension and Termination of Services

DRAFTHALO may terminate access for a material breach, subject to the following protections. Before permanently terminating access for an ordinary curable material breach, DRAFTHALO will give the Customer written notice describing the breach and at least 14 calendar days after that notice to correct it. Notice may be sent to the purchase or account email address. DRAFTHALO may immediately suspend only the access reasonably necessary to address fraud, an active security threat, intentional circumvention, unlawful activity, or ongoing material harm. We will restore eligible access when the reason for suspension is resolved. An inherently noncurable material breach does not require a futile cure period. This process does not extend a trial, an expired Subscription Term, or an entitlement for which the required payment has not been made; expiration or temporary loss of access for nonpayment is distinct from permanent termination for breach. Applicable law may require additional notice or protection.

Termination or expiration does not affect provisions that by their nature should survive, including provisions concerning intellectual property, disclaimers, limitations of liability, governing law, dispute resolution, and accrued payment or legal obligations.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Montana, without regard to conflict-of-law principles, except to the extent applicable nonwaivable law requires otherwise.

To the maximum extent permitted by applicable law, any lawsuit or court proceeding arising out of or relating to these Terms that is not required to be brought elsewhere shall be brought in a state or federal court of competent jurisdiction located in Montana, and you and DRAFTHALO consent to the personal jurisdiction of those courts.

If you are a consumer, this choice of law and forum does not deprive you of mandatory protections or access to courts that the law applicable to your transaction gives you and does not permit you to waive.

These Terms do not require mandatory arbitration. Nothing in this section prevents either party from seeking appropriate injunctive or equitable relief where available, and nothing limits any venue or dispute right that applicable law does not permit the parties to waive.

19. General Terms

Entire Agreement and Order of Priority

These Terms, together with the EULA, Refund Policy, Privacy Policy, checkout terms, and any other terms expressly incorporated into the applicable transaction, govern the subjects they address as allocated below.

The EULA governs installation, software use, user-seat and Device rights, project-file operations, and software-specific warranties. The Terms of Service govern website services, purchases, billing administration and support. The same combined liability allocation in Terms Section 16 and EULA Section 15 applies across both documents, including support confidentiality. The Refund Policy governs the voluntary refund offers and describes additional express refund remedies. Transaction-specific checkout terms in the Order govern the price, quantity, billing interval and expressly disclosed offer for that transaction. The Privacy Policy describes personal-information handling and does not expand software-use rights. These documents do not override nonwaivable law or independent merchant-of-record obligations.

The Privacy Policy is a notice of information practices. Acceptance of the contractual terms does not by itself constitute consent to processing for which applicable law requires separate consent.

If provisions conflict on the same subject, the document assigned that subject above controls. Transaction-specific checkout terms control only the price, quantity, billing interval and expressly disclosed offer for that transaction; they do not, merely by appearing in an Order, amend unrelated software-license restrictions, warranties, or liability provisions.

Severability

If a provision of these Terms is held unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law, and the unenforceable provision will be interpreted or limited as necessary to make it enforceable where permitted.

No Waiver

A failure or delay by DRAFTHALO to enforce a provision does not waive the right to enforce it later.

Assignment

You may not assign or transfer these Terms or a subscription in a manner that transfers software-license rights except as permitted by DRAFTHALO or the EULA. DRAFTHALO may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.

Events Beyond Reasonable Control

DRAFTHALO is not responsible for delay or failure in website or service performance caused by events beyond its reasonable control, including widespread internet or cloud-service outages, third-party platform failures, natural disasters, government actions, labor disruptions, or similar events, except where applicable law provides otherwise. This does not eliminate an express termination-and-refund remedy under these Terms or the EULA.

20. Contact

Questions about these Terms, billing administration, licensing, or support may be sent to:

DRAFTHALO LLC
1001 S. Main St.
Ste 600
Kalispell, Flathead County, MT 59901
Email: support@drafthalo.com

Trademark Notice

Autodesk, AutoCAD, and Civil 3D are registered trademarks or trademarks of Autodesk, Inc. and/or its subsidiaries and affiliates in the United States and/or other countries. DRAFTHALO LLC is independent of and is not affiliated with, endorsed by, or sponsored by Autodesk, Inc. All other brand names, product names, and trademarks are the property of their respective owners.