Refund Policy

Version 2.0
Effective November 1, 2026

14-day refund window on initial purchases • 7-day window for promptly reported accidental annual renewals

DRAFTHALO LLC ("DRAFTHALO," "we," "us," or "our") wants customers to have a reasonable opportunity to confirm that DRAFTHALO Sheets fits their workflow. This Refund Policy explains the refund terms that DRAFTHALO applies to purchases and annual renewals, subject to applicable law and the rights of our merchant of record.

This Policy should be read together with the DRAFTHALO Terms of Service, the DRAFTHALO Sheets End User License Agreement (EULA), and the terms presented through the applicable checkout or merchant-of-record process.

DRAFTHALO Sheets offers a 30-day free trial. The trial period and the refund request periods in this Policy are different. This Policy does not determine trial conversion, first-charge timing, or trial cancellation terms.

1. Initial Purchases

You may request a full refund of an initial DRAFTHALO Sheets purchase within 14 calendar days after the date the initial subscription payment is charged.

A request received within that period is eligible for the DRAFTHALO initial-purchase refund described in this Policy. This policy does not reduce any additional refund or cancellation right that applicable law requires.

The 14-day period describes this voluntary initial-purchase refund offer only. It is not a deadline for exercising a mandatory refund, withdrawal, warranty or other statutory remedy.

2. Annual Renewals

Annual renewal charges are generally non-refundable after renewal. However, if an annual renewal was accidental, you may request a refund by contacting DRAFTHALO within 7 calendar days after the renewal charge.

DRAFTHALO will generally approve a promptly reported accidental-renewal refund when requested within that 7-day period, subject to applicable law, the status of the transaction, and requirements or actions of the merchant of record or payment provider.

The 7-day period describes this voluntary accidental-renewal offer only. It is not a deadline for exercising a mandatory refund, withdrawal, warranty or other statutory remedy.

Cancellation before the renewal date is the preferred way to prevent a future renewal charge. Ordinary cancellation stops future renewals, leaves the existing license key unchanged, and ordinarily allows access through the remainder of the already-paid subscription term, as described in the Terms of Service and EULA. This is distinct from a refund or revocation of an entitlement.

3. How to Request a Refund

To request a refund from DRAFTHALO, email support@drafthalo.com and include enough information for us to locate the transaction. This will normally include:

the email address used for the purchase;

the order number, if available; and

a brief statement identifying the refund or termination remedy requested.

Do not delay contacting us while locating an order number; provide enough information for us to identify the purchase.

We may request additional information reasonably necessary to verify the purchaser, locate the transaction, prevent fraud, or process the request through the merchant of record.

Approved refunds are returned through the original payment channel or another method required by the merchant of record. The time required for a refund to appear in your account may depend on the merchant of record, payment network, and your financial institution.

4. Effect of a Refund

When an initial purchase, renewal, or affected portion of a subscription is refunded, the corresponding entitlement may be canceled, deactivated, revoked, or allowed to expire as appropriate. A Seat-specific refund will not revoke unrelated paid Seats on the same team key. Ordinary cancellation of future renewal remains distinct from termination of a refunded entitlement.

After the applicable entitlement is deactivated or expires, you must stop using licensed functionality unless you obtain another valid license. A refund does not transfer ownership of DRAFTHALO software or create a perpetual license right.

Refunding a transaction does not require DRAFTHALO to delete transaction, tax, accounting, fraud-prevention, licensing-history, support, or other records that DRAFTHALO or its service providers may lawfully retain. Personal information is handled in accordance with the DRAFTHALO Privacy Policy.

5. Merchant of Record

Purchases through Lemon Squeezy are sold by Lemon Squeezy as authorized reseller and merchant of record. Lemon Squeezy handles payment processing and related commerce functions under its Buyer Terms (https://www.lemonsqueezy.com/buyer-terms), its policies, and applicable law. DRAFTHALO supplies and licenses the Software and provides product support.

DRAFTHALO will approve or initiate refunds due under this Policy through the merchant-of-record process. The merchant of record may also exercise refund, chargeback, fraud-prevention, or other rights available to it independently under its terms, policies, payment-network requirements, or applicable law.

Accordingly, this Policy describes DRAFTHALO's refund practices and does not limit additional rights, remedies, or actions available through the merchant of record, payment provider, or applicable law.

6. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact DRAFTHALO first at support@drafthalo.com so we can review the transaction and, where appropriate, process a refund or provide billing assistance.

Nothing in this section limits any lawful right you may have to dispute an unauthorized or improper charge with your financial institution or payment provider.

7. Additional Refund Rights and Exceptional Requests

DRAFTHALO may investigate refund requests involving suspected fraud, unauthorized redistribution, repeated abuse of refund procedures, chargeback manipulation, or other misuse. Nothing in this section permits DRAFTHALO to deny a refund or other remedy that applicable law requires.

The 14-day initial-purchase and 7-day accidental-renewal windows do not limit the separate express remedies for covered loss of supported access, unavoidable midterm withdrawal of a supported configuration, or materially adverse legal/security changes described in Terms Section 8 or 14 and EULA Section 7, 16, or 18. An eligible Customer may request termination of the affected Seats and the specified pro-rata refund through support@drafthalo.com. The applicable provision determines eligibility and calculation; mandatory legal rights remain separate.

For these express termination remedies, the pro-rata refund is based on the amounts paid for the affected Seats and the unused days remaining in their paid Subscription Term when the Customer requests termination under the applicable provision.

DRAFTHALO may also approve refunds outside the stated windows in exceptional circumstances at its discretion. Doing so in one instance does not create an obligation to provide the same exception in another instance.

8. Nonwaivable Rights

Nothing in this Refund Policy excludes, restricts, or modifies any refund, cancellation, warranty, consumer-protection, or other right that applicable law does not permit DRAFTHALO or the merchant of record to waive or limit.

Where applicable law provides greater rights than this Policy, that law controls. Depending on the applicable law and transaction, mandatory digital-content or consumer remedies may include bringing the product into conformity, repair, replacement, price reduction, termination, withdrawal, or a refund. The voluntary 14-day and 7-day offers do not replace those remedies or set their deadlines.

9. Changes to This Policy

DRAFTHALO may update this Refund Policy for future transactions and renewals, subject to Terms Section 14 and EULA Section 18. A change will not retroactively remove an accrued refund right or materially reduce an already-paid term's refund protections. Required notice, consent, cancellation, and mandatory legal remedies remain applicable.

10. Contact

For refund, billing, or licensing assistance:

DRAFTHALO LLC
1001 S. Main St.
Ste 600
Kalispell, Flathead County, MT 59901

Email: support@drafthalo.com

Trademark Notice

Autodesk, AutoCAD, and Civil 3D are registered trademarks or trademarks of Autodesk, Inc. and/or its subsidiaries and affiliates in the United States and/or other countries. DRAFTHALO LLC is independent of and is not affiliated with, endorsed by, or sponsored by Autodesk, Inc. All other brand names, product names, and trademarks are the property of their respective owners.