Privacy Policy
Version 2.0
Effective November 1, 2026
Privacy at DRAFTHALO. Core sheet-management operations occur locally on your computer and do not require you to upload project drawings or sheet set content to DRAFTHALO. Online license activation and validation, website and subscription services, and information voluntarily sent for support are separate activities described below.
DRAFTHALO LLC ("DRAFTHALO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit DRAFTHALO websites, purchase or license DRAFTHALO Sheets, use licensing or support features, or otherwise interact with DRAFTHALO.
This Privacy Policy applies to information handled by DRAFTHALO. Some providers process information on our behalf; others also determine how information is used for their own purposes, such as payment administration, fraud prevention or legal compliance. Their role depends on the service and processing involved. Their privacy notices explain their independent activities; this does not remove DRAFTHALO's responsibility for processing for which DRAFTHALO is responsible under applicable law.
1. Information We Collect
Customer and Purchase Information
We may receive information associated with purchases and customer accounts, including:
name;
email address;
company or organization name;
order and transaction identifiers;
product, plan, quantity, or variant information;
subscription status;
renewal, cancellation, and refund information;
license-key or entitlement information; and
other transaction metadata made available to us by our commerce provider.
DRAFTHALO does not directly receive or store your full payment-card number for purchases processed through our merchant of record.
Licensing and Technical Information
DRAFTHALO Sheets may process or transmit information reasonably necessary to activate, validate, deactivate, transfer, secure, and administer software licenses. Depending on the licensing system in use, this may include:
license key or license identifier;
customer email or other purchaser identifier;
product and variant identifiers;
subscription or license status;
activation-instance information;
machine or technical identifiers used for licensing;
activation and validation timestamps;
software and supported-host version information; and
licensing-related error or diagnostic information.
We use this information to provide and protect licensed access to DRAFTHALO Sheets and to prevent fraud, abuse, unauthorized redistribution, or circumvention of licensing controls.
License activation and validation use Lemon Squeezy licensing services. The Software maintains local licensing and EULA-acceptance records, including the EULA version and date. Those records are stored using Windows-protected storage; acceptance records are separate from license activation records.
Support and Communications Information
When you contact DRAFTHALO, we may collect the information you choose to provide, including:
emails and other communications;
screenshots;
diagnostic output;
log files;
software version information;
Autodesk AutoCAD or Civil 3D version information;
descriptions of technical issues; and
files or other materials you voluntarily provide for troubleshooting.
Please provide only the information reasonably necessary for us to investigate your issue. Manually shared diagnostics and logs can include project names and local or network file paths. Review and redact unnecessary project or personal information before sending them.
DRAFTHALO uses AI-assisted tools to review and respond to support communications. Information you send for support may be processed by the email, support, and AI service providers used for that purpose. Do not include passwords, full payment-card information, or unnecessary confidential project or personal information in a support message.
Nonpublic support materials are subject to the reasonable-care confidentiality commitment in Section 8 of the Terms of Service. That commitment does not change the separate roles of email, support, and AI service providers or substitute for a consent or data-processing requirement imposed by applicable law.
Website and Security Information
When you access a DRAFTHALO website, our website infrastructure and service providers may automatically generate limited technical information such as:
IP address;
browser or device information;
date and time of access;
requested pages or resources;
referring information where available; and
server, security, fraud-prevention, or error logs.
Our website is hosted by Squarespace. Website hosting and other enabled tools may process technical information about visits and use cookies, local storage or similar technologies for functionality, security, preferences and site-use measurement. The information processed depends on the tools and features enabled. Applicable consent and other choice requirements apply in addition to this Privacy Policy.
2. CAD Files and Project Data
DRAFTHALO Sheets is designed so that its core CAD and Sheet Set operations occur locally on your computer.
Local operations may read and write CAD or Sheet Set metadata, drawing or layout information, and related project data when you direct the Software to do so. The Software may also create local logs, recovery backups, and operation history, including DHUNDO-related history. Local storage is not the same as uploading those materials to DRAFTHALO.
Normal use of DRAFTHALO Sheets does not require you to upload DWG files, Sheet Set files, project drawings, sheet titles, engineering designs, or other CAD project content to DRAFTHALO.
DRAFTHALO does not use normal local CAD project content for advertising or unrelated purposes.
If you voluntarily provide project files, screenshots, logs, diagnostics, or other materials to DRAFTHALO for support, those materials may contain information such as:
project or client names;
drawing or layout names;
Sheet Set metadata;
local or network file paths;
project identifiers;
design information;
error details;
confidential or proprietary information; or
information relating to your client, employer, or other third parties.
You are responsible for ensuring that you are authorized to provide materials submitted to DRAFTHALO and for removing or redacting information that is unnecessary for the support request.
Do not send sensitive, regulated, export-controlled, security-sensitive, or confidential project information unless it is reasonably necessary to resolve the issue and you are authorized to provide it.
DRAFTHALO uses support materials containing project information only as reasonably necessary to investigate, reproduce, diagnose, document, secure, and resolve the support matter, improve reliability in connection with the reported issue, or satisfy related legal obligations, subject to the applicable support permissions and law.
Providing information to DRAFTHALO support does not transfer ownership of your project files or project content to DRAFTHALO.
3. Payments and Lemon Squeezy
Purchases through Lemon Squeezy are sold by Lemon Squeezy as authorized reseller and merchant of record. Lemon Squeezy also provides license activation and validation services. Its role depends on the processing activity; merchant-of-record status does not mean that every licensing or support activity is carried out independently of DRAFTHALO.
Lemon Squeezy handles payment processing and related commerce functions that may include:
payment-card processing;
sales tax and VAT;
billing;
subscription administration;
refunds;
chargebacks; and
fraud prevention.
DRAFTHALO does not directly receive or store your complete payment-card number for transactions processed through Lemon Squeezy.
Lemon Squeezy may provide DRAFTHALO with customer, order, subscription, transaction, and licensing information reasonably necessary to fulfill, license, administer, and support your purchase.
Lemon Squeezy's Privacy Policy (https://www.lemonsqueezy.com/privacy) describes its own information handling. DRAFTHALO receives and uses the purchase, subscription, and licensing information described above to provide the Software and related services. Applicable provider agreements and data-protection law govern each party's responsibilities for that processing.
4. How We Use Information
DRAFTHALO may use information described in this Privacy Policy to:
provide, activate, validate, deactivate, transfer, and administer DRAFTHALO Sheets licenses;
fulfill and support purchases and subscriptions;
process or assist with cancellations and refunds;
respond to questions and support requests;
diagnose and resolve software or licensing issues;
maintain and improve product reliability, security, compatibility, and documentation;
maintain the security and integrity of DRAFTHALO websites, software, licensing systems, and business operations;
detect, investigate, and prevent fraud, abuse, unauthorized redistribution, security incidents, and circumvention of licensing controls;
communicate about transactions, licenses, support matters, service changes, or other matters relating to your relationship with DRAFTHALO;
maintain tax, accounting, transaction, and business records;
establish, exercise, or defend legal rights; and
comply with applicable laws, regulations, legal processes, and lawful government requests.
We seek to collect and use personal information that is reasonably necessary and proportionate to these purposes.
5. How We Disclose Information
Service Providers
We may provide information to companies that assist us with functions such as:
commerce and payment administration;
software licensing;
website hosting and infrastructure;
business email and communications;
security and fraud prevention;
analytics, if used;
customer support, including AI-assisted handling of support communications;
accounting, tax, legal, insurance, and other professional services.
We seek to provide service providers only the information reasonably necessary for the services they perform.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
comply with applicable law, regulation, subpoena, court order, or other lawful process;
protect the rights, property, security, or safety of DRAFTHALO, our customers, or others;
investigate fraud, misuse, security incidents, or violations of applicable agreements; or
establish, exercise, or defend legal claims.
Business Transactions
If DRAFTHALO is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, relevant information may be disclosed or transferred as part of that transaction, subject to applicable law.
Any disclosure of confidential support materials remains subject to DRAFTHALO's confidentiality commitments in Section 8 of the Terms of Service and applicable law.
6. Data Retention
DRAFTHALO retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legitimate business, contractual, security, tax, accounting, dispute-resolution, and legal requirements.
Different categories of information may be retained for different periods.
For example:
transaction and accounting records may be retained as needed to satisfy tax, financial, and legal recordkeeping requirements;
licensing records may be retained as needed to administer licenses, subscriptions, fraud prevention, and licensing history;
security records may be retained as reasonably necessary to investigate and prevent security incidents or abuse; and
support communications and diagnostic materials may be retained as reasonably necessary to resolve the support matter, maintain an appropriate support record, improve reliability, address recurring issues, or satisfy legal requirements.
After a support matter closes, DRAFTHALO will remove project attachments from active support records when they are no longer reasonably necessary for that matter, related troubleshooting, security, or legal obligations. We may retain a limited record of the support interaction and information subject to a legitimate retention requirement. Information retained solely in backups will remain protected and will be removed through the applicable backup-retention process. This does not promise immediate erasure of every provider-held or backup copy.
We may retain records of a support interaction after unnecessary copies of project files or diagnostic attachments are removed.
Local license, EULA-acceptance, cache, configuration, backup, diagnostic, log, operation-history, or other information stored by DRAFTHALO Sheets on your computer may remain there until removed by the Software, your operating system, your organization's systems, or you.
When information is no longer reasonably necessary, we will delete, anonymize, aggregate, or otherwise dispose of it consistent with applicable law and the retention criteria above.
7. Security
DRAFTHALO uses reasonable administrative and technical measures designed to protect information within our possession or control against unauthorized access, use, alteration, loss, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
You are responsible for maintaining appropriate security for:
your computer and operating-system account;
your email account;
DRAFTHALO license credentials;
purchase records;
customer-portal access;
Autodesk and other third-party accounts; and
your project files, backups, and network environment.
If you believe information relating to DRAFTHALO has been compromised, contact support@drafthalo.com.
8. Privacy Rights and Requests
Depending on where you live and the law applicable to DRAFTHALO's processing of your information, you may have rights concerning your personal information.
Those rights may include the ability to request:
confirmation of whether we process certain personal information;
access to personal information;
correction of inaccurate personal information;
deletion of certain personal information;
a copy or portable version of certain personal information; or
information about how certain personal information is processed or disclosed.
Where the applicable law provides them, additional rights may include objection or restriction, withdrawal of consent without affecting prior lawful processing, opting out of covered sales, targeted advertising or regulated profiling, appealing a denied request, or complaining to a competent data-protection authority. These rights and any exceptions depend on the law and processing involved.
To submit a privacy request, email support@drafthalo.com and identify the request as a privacy request.
To ask about an applicable appeal or objection, use the same contact and identify the decision or processing at issue. We will provide the process and response required by the law applicable to the request.
We may request information reasonably necessary to verify your identity, locate relevant records, protect against fraudulent requests, or verify the authority of a person acting on your behalf.
We will respond to valid requests as required by applicable law.
Certain information may be retained despite a deletion request where retention is permitted or required for purposes such as:
completing a transaction;
maintaining legally required business or tax records;
detecting or preventing fraud or security incidents;
exercising or defending legal claims;
enforcing agreements; or
complying with applicable law.
DRAFTHALO will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Sale, Targeted Advertising, and Profiling
DRAFTHALO does not sell personal information for monetary compensation. Some privacy laws define a "sale" more broadly; if DRAFTHALO's practices trigger a legally required opt-out or consent right, we will provide the notice and mechanism required by applicable law.
Before beginning processing that requires additional notice, consent, or an opt-out mechanism under applicable privacy law, DRAFTHALO will provide the required notice and mechanism. This includes covered sales of personal data, targeted advertising, or legally regulated profiling where applicable.
10. Children and Minors
DRAFTHALO Sheets is professional productivity software intended for business and professional use. It is not directed to children under 13.
DRAFTHALO does not knowingly solicit personal information from children under 13.
If you believe a child has provided personal information to DRAFTHALO in circumstances where it should not have been collected, contact support@drafthalo.com.
11. Third-Party Services and Links
DRAFTHALO websites, software, documentation, purchase flows, or support materials may link to or interact with third-party websites, software, or services.
This Privacy Policy does not govern a third party's independent processing under its own policies. A provider's separate notice does not exclude DRAFTHALO's responsibility for information it controls or for processing carried out on its behalf.
Examples may include commerce providers, Autodesk products and services, website infrastructure providers, and other tools used in connection with DRAFTHALO products.
12. International Processing and Transfers
DRAFTHALO LLC is based in the United States. If you access DRAFTHALO websites, purchase DRAFTHALO products, or request support from outside the United States, information described in this Privacy Policy may be processed in the United States or in other countries where DRAFTHALO or its service providers operate.
Privacy and data-protection laws may differ between jurisdictions. International processing and transfers remain subject to applicable data-protection requirements.
Nothing in this section limits privacy rights that applicable law does not permit DRAFTHALO to waive or restrict.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
DRAFTHALO products or services;
technology and service providers;
information-handling practices;
legal or regulatory requirements; or
business operations.
The current version will be posted with its effective date and last-updated date.
When required by applicable law, we will provide additional notice of material changes and, where required, an opportunity to exercise applicable choices or withdraw consent.
14. Contact DRAFTHALO
Questions, privacy requests, or concerns regarding this Privacy Policy may be sent to:
DRAFTHALO LLC
1001 S. Main St.
Ste 600
Kalispell, Flathead County, MT 59901
Email: support@drafthalo.com
Trademark Notice
Autodesk, AutoCAD, and Civil 3D are registered trademarks or trademarks of Autodesk, Inc. and/or its subsidiaries and affiliates in the United States and/or other countries. DRAFTHALO LLC is independent of and is not affiliated with, endorsed by, or sponsored by Autodesk, Inc. All other brand names, product names, and trademarks are the property of their respective owners.
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